Effective date: August 28, 2026
Hotel ZAZZ (“Hotel ZAZZ,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to information we collect when you stay with us, make or inquire about a reservation, visit or book an event, use our spa, lounge, or other on-site services, visit our website at hotelzazz.com, shop with us online, sign up for our communications, or otherwise interact with us in person, by phone, by text, or online.
By using our services or providing personal information to us, you acknowledge that we will handle it as described in this Policy.
Information you give us directly. When you make a reservation, check in, book an event, purchase a service, contact us, or sign up for our emails or texts, we collect information such as:
Information collected automatically. When you visit our website or interact with our emails, we and our service providers collect information such as your IP address, device and browser type, pages viewed, referring pages, and the date and time of your visit, using cookies, pixels, and similar technologies. See Section 6 for more.
Information from third parties. We receive reservation information from online travel agencies and booking platforms (for example, Expedia, Booking.com, Agoda) when you book through them; from our booking engine and property management system providers; from event and group organizers; and from social media platforms when you interact with our pages.
We use personal information to:
We do not sell your personal information for money. We share personal information with:
Service providers who perform services on our behalf. These include our property management system, online booking engine, payment processors, email and text messaging platforms, customer data and analytics providers, website hosting, and advertising platforms. These providers may access personal information only to perform services for us and are required to protect it.
Advertising and analytics partners. As described in Section 4, we share certain information with Google, Meta (Facebook and Instagram), and similar platforms to deliver and measure advertising.
Booking channels. If you book through a third-party travel site, that site receives and processes your information under its own privacy policy.
Business transfers. If Hotel ZAZZ is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.
Legal and safety. We may disclose information to comply with law, respond to lawful requests from public authorities, enforce our policies, or protect the rights, property, or safety of Hotel ZAZZ, our guests, or others.
We use personal information to promote Hotel ZAZZ and our on-site businesses, including ZEMA Vinyl Lounge, Monet’s Spa, Zazzibar, and our online shop. Purchases made through our online shop are also subject to the privacy policy posted on the shop’s website. Our marketing includes:
Email and text marketing. If you have stayed with us or signed up for our list, we may send you offers, news, and event information by email or SMS. You can unsubscribe from emails using the link in any message, and from texts by replying STOP.
Customer-list advertising. We share contact information you have provided to us — such as your email address, phone number, name, and postal code — with advertising platforms including Google (Google Ads Customer Match) and Meta (Custom Audiences). Before this information is shared, it is converted into a hashed (encrypted, non-readable) format. The platform uses it only to determine whether you hold an account with that platform, so that we can show you relevant advertising, exclude you from advertising you no longer need to see, or reach other people with similar interests. The platform does not receive your readable contact details and does not use them for its own purposes.
Interest-based advertising. We and our advertising partners use cookies and similar technologies to show you Hotel ZAZZ advertising on other websites and apps based on your visits to our site.
Your choices. You can opt out of customer-list and interest-based advertising at any time by emailing stay@hotelzazz.com with “Advertising opt-out” in the subject line. We will remove your information from the customer lists we maintain for advertising within 30 days. You can also adjust your ad settings directly with Google (adssettings.google.com) and Meta (in your account’s ad preferences), and manage cookies as described in Section 6.
We keep personal information for as long as needed to fulfill the purposes described in this Policy, including to maintain records of your stays, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Reservation and guest-history records may be retained for up to seven years after your last stay to meet tax, accounting, and legal requirements. Marketing records are kept until you opt out or until we no longer have a reason to keep them.
Our website uses cookies, pixels, and similar technologies from us and from third parties such as Google Analytics, Google Ads, and Meta to operate the site, remember your preferences, measure traffic, and support advertising. Most browsers let you block or delete cookies through their settings; doing so may affect some site features. Our website is hosted on Webflow, and our online booking engine is provided by SiteMinder, each of which may also set cookies subject to its own policy.
U.S. state privacy rights. Depending on where you live, you may have additional rights under state privacy laws, including the right to know what personal information we collect and how it is used and shared, the right to delete or correct it, the right to opt out of the sale or sharing of personal information or its use for targeted advertising, and the right not to be discriminated against for exercising these rights. We do not sell personal information for money. Because we share hashed contact information with advertising platforms as described in Section 4, this may be considered “sharing” for targeted advertising under some state laws; you can opt out as described above. You may designate an authorized agent to make a request on your behalf.
Visitors from outside the United States. Hotel ZAZZ is located in the United States, and any information you provide will be processed and stored here. If you are located in the European Economic Area, United Kingdom, or another jurisdiction with data protection laws, we process your information to perform our contract with you (your reservation), to comply with legal obligations, and for our legitimate interests in operating and promoting our business, or with your consent where required. You may have rights to access, correct, delete, restrict, or port your information and to object to certain processing, and you may lodge a complaint with your local supervisory authority.
We use reasonable administrative, technical, and physical safeguards to protect personal information. Payment card information is processed through PCI-compliant providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our services are intended for adults. Guests must be at least 21 to check in. We do not knowingly collect personal information from children under 13 online. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page.
Hotel ZAZZ 3711 Central Ave NE Albuquerque, NM 87108 Email: stay@hotelzazz.com Phone: 505-266-7663
